We want you to be delighted with your Greenwich St. Jewelers purchase. Return domestic shipping is complimentary, return eligibility details are below.
Returns may be made within 10 days of receipt of your purchase. Returns of online engagement ring purchases get special consideration, see below.
Returned merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sales and may not be returned or exchanged. Rings that are resized are final sale.
How to return an in-store purchase
Items purchased in NYC our store must be returned there. If you can't visit the store, get in touch and we'll see how to best facilitate your return.
To be eligible for return, your purchase:
To be eligible for return, your purchase must be in new, unused condition, in its original packaging, and may not be engraved, altered, or resized
Please call or email us and we will email you a return shipping label. Call FedEx for pickup, or drop off your package at a FedEx location.
We'll review your return once we receive it, and once we have accepted it for return, we will process your refund or exchange as quickly as possible — usually within a few business days. Your refund should appear on your credit card statement in one to two billing periods.
Important note: Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate processing of your return. We are happy to clarify any of these steps – just call us at 212.964.7592 or email us.
If, for some reason, you are not thrilled with your online ring purchase of a pre-set ring, you may return it in original, unworn condition within 10 days of receipt for a full refund or exchange.
You may also return a ring from the G.St Create Your Ring Collection within 10 days of receipt.
All sized, altered, or custom-made rings are final sale. If you have questions, please get in touch and we'll be glad to clarify.
Engagement rings that are not made to order, sized, or altered are eligible for 10-day returns.
Made-to-order, custom-made, or sized engagement ring purchases are final sale and may not be returned or exchanged. Deposits made on cancelled special orders are non-refundable.
Please get in touch with us before you ship anything back so we can create a shipping label with the correct insurance amount. Package your return carefully, and include the sales receipt, all original packaging and enclosures.