Your Greenwich Jewelers purchase should last a lifetime. Which is precisely why we put our promise of quality behind every design we sell. For wedding or engagement rings, we offer a gratis lifetime servicing, as well as a chance to bring your rings in once a year to have them professionally cleaned and polished, to have the stones and settings checked and tightened, or to have it refinished if necessary. We'll even replace a stone up to .25 carats should it come loose (note: A stone replacement only applies in-between annual ring "check-ups;" if a ring has not been serviced in more than one year, this promise cannot be applied).

Other service details you should know about:

Availability
Most items are available for immediate delivery. However, due to our unique selection and high demand, some items may be temporarily unavailable. If this is the case, you will be notified via the e-mail you provide that your item will be special ordered. An estimated delivery date will be given and your order will be processed upon your confirmation or in 24 hours if we do not receive notice of cancellation.

Timing
Please allow two business days for processing. You should receive your Fedex package within 2-3 days of processing (depending on chosen ship method).

Taxes
NY residents are subject to an 8.375% sales tax.

Credit Cards
Greenwich Jewelers accepts the following credit cards:
American Express
Mastercard
Visa
Discover

Returns and Exchanges
If you wish to return or exchange an item you have purchased on our website, a Return Merchandise Authorization Number (RMA#) must be requested within 7 days of your order's shipment (items purchased in December may be returned through January 10th). Your RMA# will be forwarded within 24 hours. Requests should be emailed to: with all of the following details as missing information may cause a delay in processing your request:

Email Subject: Return Authorization Request
Name:
Address:
Email Address:
Phone Number:
Name of Item:
Reason for Return:
Type of Return Requested: Exchange, Store Credit, or Refund

Merchandise should be received by Greenwich Jewelers within 7 days of issuing your RMA#, in original packaging and in unworn condition. Greenwich Jewelers will not accept returns or exchanges for any items that have been worn and tags removed. We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Returns received outside the above time frames are accepted at Greenwich Jewelers discretion and may only be processed as a store credit.

Sale items, exchanged items and sized items are final sales and may not be returned or exchanged.

Ring Sizing
Greenwich Jewelers offers one complimentary ring sizing with your purchase. Please note that all sized items are final sale and Greenwich Jewelers is not responsible for an accurate size if it is not taken by us in the store. Please allow 5 business days for an item to be sized (except Jamie Joseph rings which take 3 weeks to size). PLEASE NOTE THE RING SIZE IN THE COMMENTS SECTION AT CHECKOUT.

Shipping
Greenwich Jewelers offers complimentary standard (3 day) shipping on all purchases.

Standard orders are processed the next business day (Monday through Friday, not including holidays), pending credit card authorization and verification.

$15 Fed Ex Third Business Day
$25 Fed Ex 2-Day
$30 Fed Ex Overnight


For overnight delivery, orders must be submitted Monday through Friday by 12PM ET. Overnight delivery orders placed on Thursday after 12PM ET through Friday 12PM ET will arrive on Monday. Overnight delivery orders placed on Friday after 11AM ET and over the weekend will arrive on Tuesday. We do not offer overnight delivery to Alaska, Hawaii. Shipments to Alaska and Hawaii are shipped UPS 2 day. We do not ship to international or PO addresses.

Shipping charges are non-refundable. Greenwich Jewelers cannot be responsible for return merchandise prior to our receipt. We therefore suggest that you insure all parcels. Refunds generally appear on your credit card statement in one to two billing periods. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.

September 2009 Monthly Giveaway Winner is Barbara Miller of Feasterville, PA